Access Ramps & Accessibility Solutions
Business Hours
Office/Showroom: Monday–Friday, 9:00 AM – 4:00 PM
Closed: Weekends
Deliveries/Pickups: Available 24/7 by request (additional charges may apply)
Ordering
How do I place an order?
Submit a rental inquiry on our website
We’ll contact you within 48 hours to finalize details
Inquiries are not reservations until confirmed by a representative
You can also call us at (310) 306-3348 or visit our showroom (by appointment only)
When should I place my order?
As early as possible to ensure availability
A 50% retainer is required to confirm rentals
What information do I need to provide when ordering?
Full delivery/pickup details: contact name, phone numbers, access info, parking, site diagrams if setup is requested
Notify us of any access issues (e.g., narrow roads, steep driveways)
How do I confirm an order?
You’ll receive a rental contract via email
Review, sign, and return the contract
Final changes must be made at least 10 days before the scheduled delivery/pickup
Minimums & Fees
Is there a rental minimum?
Delivery minimum: $1,500 (Los Angeles County)
Will Call: No rental minimum, but a Will Call fee applies
Out-of-town events: Contact us for venue-specific minimums
Do you charge for delivery?
Yes. Charges are based on:
Distance and delivery complexity (stairs, elevators, etc.)
Delivery/pickup time window (8, 4, 2 hours, or exact time)
After-hours, holidays, and multi-day events incur additional fees
Pickup, Delivery & Setup
Can I pick up items myself?
Yes, most items are available for Will Call.
You are responsible for loading, securing, and returning all items safely
Do I need to be present for delivery/pickup?
Strongly recommended. If you’re unavailable:
Ensure someone 18+ is onsite to inspect, sign, and assist with the count
For pickup, items must be cleaned, packed, and placed in the pre-designated location
Do you set up the equipment?
Setup and breakdown services are available (must be arranged in advance)
You are responsible for reviewing usage instructions and inspecting the equipment upon delivery
Cleaning & Returns
Do I need to wash items before return?
Rinse china, flatware, and glassware; place them in original containers
Shake food/debris from linens and return in linen bags only
Additional cleaning fees may apply if not followed
What if items are missing or damaged?
Charged at 1.5x replacement cost
Damaged items will be held for 5 business days before disposal
What if I return items late?
Late items accrue rental charges until returned
Rental Duration & Rates
What are your rental rates?
Quoted per item for a 24-hour period
Extended rental rates:
1–3 days: Base rate
4–7 days: x1.5
8–14 days: x2
15–21 days: x3
22–31 days: x4
Why do I have to order certain items in specific quantities?
Some products require full boxes/crates for safe handling
We package and ship based on these increments
Payments & Cancellations
What are your payment terms?
50% non-refundable retainer to hold the order
Balance charged 4 days before scheduled delivery
Event professionals may apply for terms (approval required)
What is your cancellation policy?
Cancel within 72 hours of scheduled delivery/Will Call: 50% fee
Cancel day of delivery/Will Call: 100% fee
Special orders: 100% fee if canceled
Still Have Questions?
📞 Call us at (310) 306-3348
📍 Visit our showroom (by appointment)
🌐 Or submit an inquiry online
Thank you for choosing La Piñata Party Rentals. We look forward to helping you make your event a success!
