Question 1

What are your business hours?

Accepted Answer

Office/Showroom: Monday–Friday, 9:00 AM – 4:00 PM. Closed: Weekends. Deliveries/Pickups: Available 24/7 by request (additional charges may apply)

Question 2

Do I need to make an appointment to visit your showroom?

Accepted Answer

Yes! You’re welcome to schedule a showroom appointment to view our inventory and discuss design options in person.

Question 3

Do you offer tenting and flooring for private residences or custom sites?

Accepted Answer

Absolutely. Our tenting and flooring teams specialize in custom installations, including elevated platforms, pool covers, and engineered tent builds on varied terrain.

Question 4

Do you coordinate with other vendors or venues during the planning process?

Accepted Answer

Yes. We regularly collaborate with planners, caterers, florists, venues, and production teams to ensure seamless event execution. Whether it’s a site walkthrough, logistics coordination, or delivery timing, our team is happy to work directly with your vendors and venue staff to make sure everything aligns smoothly. Let us know who to connect with, and we’ll take care of the rest.

Question 5

Do you offer CAD drawings or floorplan layouts for large-scale events?

Accepted Answer

Yes. For a fee we can provide scaled CAD layouts and tenting diagrams for large-scale events, especially those requiring permitting or complex logistics. These drawings help visualize your setup and ensure every detail is accounted for—perfect for production teams, planners, and venue approvals.

Question 6

Do you provide on-site support during events?

Accepted Answer

Yes. For larger builds, tenting, and production-driven events, we offer on-site support, including standby crew and a dedicated project manager. This ensures real-time assistance during your event for anything from last-minute adjustments to unexpected needs.

Question 7

Are your rental items compliant with local safety regulations?

Accepted Answer

Absolutely. Our structures and installations meet or exceed local building and safety codes. We work closely with inspectors and city officials, and can provide engineered drawings and permits as required—especially for tenting, staging, and flooring systems.

Question 8

Can you handle events with multiple locations or complex logistics?

Accepted Answer

Definitely. We’ve executed builds across California and bordering states with multi-day timelines, remote destinations, and layered vendor schedules. Our operations team thrives in high-pressure environments and will build a logistics plan tailored to your needs.

Question 9

Is there a rental minimum?

Accepted Answer

Delivery minimum: $1,500 (Los Angeles County). Will Call: No rental minimum. Out-of-town events: Contact us for venue-specific minimums.

Question 10

Do you charge for delivery?

Accepted Answer

Yes. Charges are based on: Distance and delivery complexity (stairs, elevators, etc.) and delivery/pickup time window (8, 4, 2 hours, or exact time). After-hours, holidays, and multi-day events incur additional fees.

Question 11

How do I place an order?

Accepted Answer

Submit a rental inquiry on our website. We’ll contact you within 48 hours to finalize details. Inquiries are not reservations until confirmed by a representative. You can also call us at (310) 306-3348 or visit our showroom (by appointment only).

Question 12

When should I place my order?

Accepted Answer

We recommend booking your rentals 4–8 weeks in advance for weddings and large events. For peak seasons (spring, summer, and holidays), even earlier is best to ensure item availability. Last-minute orders are always welcome and fulfilled as inventory and personnel allows. A 50% retainer is required to confirm rentals.

Question 13

What information do I need to provide when ordering?

Accepted Answer

Full delivery/pickup details: contact name, phone numbers, access info, parking, site diagrams if setup is requested. Notify us of any access issues (e.g., narrow roads, steep driveways).

Question 14

How do I confirm an order?

Accepted Answer

You’ll receive a rental contract via email. Review, sign, and return the contract. Final changes must be made at least 10 days before the scheduled delivery/pickup.

Question 15

Can I pick up items myself?

Accepted Answer

Yes, most items are available for Will Call. You are responsible for loading, securing, and returning all items safely.

Party Rental FAQs